Frequently Asked Questions

All orders are sent from our Sydney warehouse. Shipping cost is charged according to the location region in Australia and the item weight and size.

We ship nationally across Australia. We can ship to New Zealand - please contact us at support@organiseandstore.com.au if this is required.

We currently only ship nationally across Australia. We do not currently deliver to other international locations.

All orders are sent from our Sydney warehouse and are generally dispatched within two business days. Orders typically take 3-10 business days to arrive depending on your location in Australia.

All orders are typically shipped with Direct Freight delivery service. Sometimes an alternate transport company may need to be used.

All orders are processed as “Authority to Leave” and therefore do not require signature acceptance unless specifically requested at checkout. Please note where acceptance signature is requested, the delivery day or time cannot be guaranteed. It is the receiver’s responsibility to organise re-delivery or collection from courier outlets/depots if a parcel is not able to be delivered.

You can check the status of your order by logging in to your account and viewing the Orders tab. You will also receive an email notification.

You can check the status of your order by logging in to your account and viewing the Orders tab. To locate the tracking number, click on the relevant order after logging in to your account and viewing the Orders tab. You will also receive an email notification.

We do not currently offer Click and Collect.

You can pay using Visa or Mastercard debit or credit cards, American Express, Paypal or Openpay.

You can enter your discount code in the cart Checkout window. Please ensure you enter the discount code into the Cart Summary before processing Payment. The discount code cannot be applied after payment is processed.

If you are a trade and commercial business with ongoing requirements and/or have a bulk order requirement, we are happy to help. Please refer Bulk Orders or Trade and Commercial Business.

If you are unable to process an order with your credit card or payment method, please check to confirm all payment details and CCV details are correct. If you continue to have issues, please contact us at support@organiseandstore.com.au. If the payment is declined during payment processing verification, please check with the credit card issuer or payment provider.

Please contact us at support@organiseandstore.com.au as soon as possible to inform us of the correction required. We aim to pick, pack and ship orders promptly so we cannot guarantee that it can be corrected before dispatch. We will do our best fix any errors.

Unfortunately, factory, import shipping and logistics can affect our stock availability from time to time. If you wish to be notified when it is back in stock, please select the button to “Notify Me”. We will inform you when the item is back in stock and available.

Organise and Store (“Company”) is backed by the manufacturer warranty for all our products. If you encounter that your product purchased from us is delivered with, or has developed a manufacture defect or fault, please email us with images and supporting details. Please refer Warranty.

Organise and Store will accept returns within 30 days of delivery of your product where the item has not been opened, is in the original packaging with all original tags and saleable condition. Items purchased as markdown or clearance lines may not be returned. Please refer our Returns Policy.

We are unable to exchange products in a single transaction. Please crate a Return and create a separate new order for your replacement. We accept returns within 30 days of delivery of your product where the item has not been opened, is in the original packaging with all original tags and saleable condition. A separate order can be processed for the alternate item required. Please refer our Returns Policy.

Please contact us at support@organiseandstore.com.au regarding any cancellation requests. Please note that once orders have been processed in our system, they will need to be treated as a Return rather than cancellation. Please refer our Returns Policy on this.

If you are shopping online with us from New Zealand or outside Australia, please note that in the time that passes between the original purchase and any change or return, the currency may have fluctuated up or down. All prices and charges are in Australian Dollars and so all transactions are completed in Australian Dollars. We are unable to adjust for any variation in local currency changes compared to Australian Dollars.

Please go to the Sign In page and click “Forgot your password?” link then enter your valid account email address and click “Reset Password”. You will then be sent an email with link to enable you to change your password.

To update any of your details, log in to your account through the Sign In page. Once signed in, go to the “Addresses” tab and click on “Edit”. You may edit required details and then click “Save”.

To change your login password, log in to your account through the Sign In page. Once signed in, go to the “Account Settings” tab, enter new password details and then click “Update Details”.